Items are eligible for return within 30 days of the purchase date. If 30 days have gone by since your purchase, unfortunately, we can’t process your return.
To be eligible for a return, we require that the item is purchased from the TLWL website. Additionally, your item must be unused, unworn, unwashed, undamaged and in the same condition that you received it. It must also be in its original packaging with tags and/or stickers still attached (if applicable).
Several types of goods are exempt from being returned. If your item will not be accepted for return if they fall within any of the categories below.
- Perishable goods such as food, flowers, newspapers or magazines
- Any intimate or sanitary goods
- Hazardous materials, or flammable liquids or gasses.
- Gift cards
- Downloadable software products
- Some health and personal care items
- Beauty products
- Personalized Items
- Any item(s) returned after 30 days from the purchase date.
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
If your item meets the criteria for return, please email us at firstname.lastname@example.org for return instructions.
We do our best to process your refund as soon as your return is received and processed. Once your return item is received and inspected, a notification email will be sent to you with approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment. Please allow up to 10 business days for your refund to process, as processing times vary between card issuers. If after 14 days you still have not received your refund or do not see it posted on your billing statement, please contact us at email@example.com.
PLEASE NOTE that we do not refund any shipping charges that were paid, and also a return shipping charge will be deducted from your refund total.
FINAL SALE ITEMS
Any item that was purchased as a FINAL SALE is not eligible for return or refund. Final Sale items are visibly noted on the individual product pages.
We are unable to process any exchange requests as our events are limited in time and inventory. We can only replace items if they are received defective or damaged. If you need to have your item replaced, please send us an email at firstname.lastname@example.org to receive authorization. Due to the limited nature of our events, please understand that we may not be able to replace it with the exact item, or we may issue a credit or refund instead.
HOW TO SHIP YOUR RETURN
To return your product, please email email@example.com to receive a Return Authorization number ("RA") and a return shipping label (if eligible). Packages returned without a Return Authorization number will be refused. TLWL is not liable for lost or damaged return packages.