Frequently Asked Questions

FAQ

What is TLWL

What is TLWL?

Where are your products made?

Do I need an account to shop on your site?

Shipping

When will my order ship?

Do you ship internationally?

Can I change my shipping address after I place my order?

Return Policy

What is your return policy?

How long does it take for my refund to process?

Exchange policy

What is your exchange policy?

Can credit be tracked on our site?

Sales Tax

Do you charge sales tax?

Orders

How can I check on the status of my order?

Contact Customer service

How can I contact customer service?

Password Recovery

How do I reset my password?

Payment

When will my card be charged for my order?

Return Policy

Return Policy

What is Your Return Policy?

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